| Author |
Message |
    
Monica
| | Posted on Thursday, May 25, 2000 - 11:26 pm: | 
|
Hi all,
I have just seen the photos from X-Zen. I was sooooo disappointed. Infact I am soo disappointed with there service. I mean they are very friendly ppl but lots of lip service. Not much action done. Firstly, wedding gown was too short. They told me to change my shoes. Because they had only given 1/2 inch allowance to the dress!!. Secondly, they sewed the wrong evening gown. Wrong Design. Thirdly, during photography they mixed my husband's suit with someone elses suit. The gown which they had PROMISED to alter for my shooting was no where in site. I was given a Kwa even after I told them that I didn't want kwa shots. My evening gown's padding still had needles and the hem was not sewn yet. Kwa was too tight but they insist that it wouldn't be obvious on photo. (it was damn obvious) To solve the evening gown hemming problem. They said they will not take full shots. We started using the Photogrpher for the studio shots then after that they allowed the ASSISTANT PHOTOGRAPHER do the rest of the shooting. Shots were a great disappointment. Background was too dark. Good shots were missed due to bad composition. They used this 2 spots light and half was off my face. So I really look weird. There were so many potential shots which had gone to waste. Before the shooting they told me my photos will definitely be ready before my wedding "no problem, no problem" When I view my photos they told me
"not possible" They need six weeks. If they knew they neede 6 weeks I'd have taken my photos earlier by hook or by crook. So now i'll go thru the wedding with no photos. And all this time not one apology from them. They told me they will call me for last fitting. They were adding some stuff to the gown. I called them. Either the IC is not around or they had no time to talk to me. Finally I got them they told me it was too late and they can't do this drape. I had to talk and talk to them befor they agree. IT WAS THE MOST TERRIBLE EXPERIENCE!! I had problem choosing 20 photos. "sigh" I wished I had signed up with Bridal couture instead. |
Sharon
| | Posted on Friday, May 26, 2000 - 1:43 pm: |
|
Hi Monica,
Sorry to hear that! I must say that there is really a very bad experience with seems like everything went wrong. Guess now you just have to put everything unhappy behind you and concentrate on your wedding.
Do you want to get the photos from them and make into slides or scan into powerpoint so that your guests at least got something to see?
My friend didn't show her studio photos as well. Instead, she had childhood photos of hers and her husbands' pasted on cardboard and nicely framed. The photos were carefully chosen so as to include the relatives and friends they invited. She left them on the reception hall, so the guests get to see the photos while waiting for dinner to start.
Cheer up and congratulation to you. |
Kit
| | Posted on Friday, May 26, 2000 - 11:51 pm: |
|
Hi Monica,
What a story. Guess it's all over and done with now, thot that Sharon's suggestion is not bad at all.
And thanks for sharing your experience, guess we all now know where not to go!
And hey, am sure you'll still have a beautiful wedding.
Kit |
Monica
| | Posted on Saturday, May 27, 2000 - 6:34 pm: |
|
Hi all.
Thanks for the suggestion. It's worth a try. As for getting the photos from them it's impossible. They said they need the copies for drafting the touch up. What can I say. They only scanned a copy of the photo for me that's all. But i'll try Sharon's suggestion. Hope I have time to put them together by then. |
Hilarion Goh
| | Posted on Monday, June 12, 2000 - 12:02 am: |
|
Don't despair Monica. I know exactly how you feel. Just carry on with your wedding plans and not let this bother you into having a beautiful wedding which I choose to believe that you must have had been planning for a long time. Perhaps you may like to get your outdoor photographer to do some really good outdoor shots for you so at least you might have some really good pictures for keep sake. Anyway, congratulations to you and cheer up! |
Monica Eng
| | Posted on Tuesday, June 13, 2000 - 1:11 am: |
|
Hi,
Finally my wedding is over. Despite all the horrible experience from X-Zen I did enjoy the events of the day. When I went to return my gown I decided to confront them on the above issues. To my great disappointment, the respond I got from them was. You got a Opening promotion package, it's cheaper so u should give and take. As for the assistant photographer, they said. "No what he also take photograph what." I gave up fighting over this stuff with them. Anyway wedding was over and I did enjoy myself. My hubby decided that we should go do another photoshoot next year. We didn't even want to hang our wall portrait up. It was disastrous.
I will never recommend X-Zen to anybody who is getting married!!! |
Lynda
| | Posted on Tuesday, June 13, 2000 - 2:22 am: |
|
Hi Monica,
So you've decided to take another photoshoot next year? That's great! I dunno, but I think it's important to have some "concrete" memories of a beautiful union....
May you two live happily ever after.
Lynda |
Kat
| | Posted on Tuesday, June 13, 2000 - 12:32 pm: |
|
Why didn't these shops realise that words will spread? If they don't provide good service, it will be impossible for customers to recommend the shop to the others! I was quite impressed by X-Zen's website but after reading your feedback, I think I will try other shops.
But hey, you got your husband to promise you another photoshoot next year! Not many husbands are willing to spend that kind of money. You lucky girl!
Oh, congrats to you and your hubby :) |
Cissy
| | Posted on Tuesday, June 13, 2000 - 4:51 pm: |
|
Hi Monica
Hey, I agree with Kat, your hubby seems so sweet!
So, do look on the bright side, you may have a bad experience with X-Zen, but you're gonna have a fab life with your lifetime partner!
Congratulations!
Cissy |
jenny
| | Posted on Tuesday, June 13, 2000 - 6:28 pm: |
|
Hi Monica,
Understand your frustration upon receiving such treatments on your special day.
But glad that you enjoy yourselves despite all these.
Ya, I agree with Kat and Cissy that not all husbands are willing to have two photoshoot. My friend was close to tears when she saw her studio photos. Not only did her husband turned down her request of having another photoshoot, he actually scolded her! So tell your hubby that he has our applause !!!
But why next year? Aren't you afraid that the feeling will be different? |
Monica Eng
| | Posted on Tuesday, June 13, 2000 - 8:12 pm: |
|
Hi all,
Next year cos I told him I want some time to lose weight. I've gained alot of weight during preparation for our wedding. I'm the kind that eat and eat under stress. So I'm going to relax and lose all the weight. In fact my hubby was the one that initiated another photography session. He was thinking of doing it once every 5 years. So we can see ourselves growing old along the way. Good idea I tot. But still would want to lose some weight first. My applause to my dear hubby too. He gave me such a beautiful surprise on our wedding day. He had our bed decorated with fresh roses and jasmine flowers. It was beautiful. I'm still so touched thinking about it. Congrats to all you ppl here too.
Have a wonderful wedding!! Enjoy everybit of it. All those prep are really worth while |
gina
| | Posted on Tuesday, June 13, 2000 - 8:56 pm: |
|
Wow, Monica!
Does your husband have a brother? And all I ask is that he be half as sweet as your hubby!
gina |
monica eng
| | Posted on Wednesday, June 14, 2000 - 1:23 am: |
|
Heheh Gina,
He's got no brother but marriage is not a bed of roses. He's really sweet at times. But at times I really feel like killing him. U know how it is with man/husbands/boyfriends.....and also vice versa. Guess we get on each other nerves at times too. But thank goodness there are the good times to compensate for the bad times. Let's see times when I really want to kill him........
My birthday is two day before our dogs birthday. He totally forgotten mine last year instead bought a cake for the dog on her birthday. I was MAD!!!!!! I gave him a good nagging for the entire year. Thank goodness he remembered this year. I dropped some hints on gifts to get this year. He bought me the set of jewellery sitting beside the one that I really wanted. But I really appreciate the effort. AT LEAST HE REMEMBERED. hehehehe. |
Sharon
| | Posted on Wednesday, June 14, 2000 - 10:40 am: |
|
Hey Monica,
You're just trying to make us feel less jealous, rite? |
monica eng
| | Posted on Wednesday, June 14, 2000 - 3:43 pm: |
|
Hey,
No one is perfect after all. He has his flaws and good points just like all otherman.
Anyway the important thing is to get a good and reliable bridal studio for your big day. That is my only regret for the whole wedding.
Regards,
Monica |
apple
| | Posted on Wednesday, June 14, 2000 - 8:34 pm: |
|
Hi Monica,
it's a good thing that you have warned us of your bridal boutique ... and i think it is great that you are still positive about your wedding event after all the knick knacks and frustration!
Thank God you enjoyed your big day! |
Hwey
| | Posted on Wednesday, June 14, 2000 - 9:51 pm: |
|
Monica, I have been following your feedback abt X Zen. I only wish to say how grateful am I to you for sharing your experience with them. I almost went there for my package. Now I will no longer do so. |
gina
| | Posted on Wednesday, June 14, 2000 - 10:32 pm: |
|
Hi Monica,
Shucks! No brother? really? :-)
But hey, I really enjoyed your birthday stories. And then again, a guy who actually buys a birthday cake for his dog is really something!
How come your guy sounds better and better?
On a more serious note, yup, do agree totally that marriage is by no means a bed of roses. But life is tough, and interspersed with the good and the bad, the happy and not-so-happy. At the very least, you know that you will have someone to hold your hand as you go thru life's worst and best. (and I don't mean your dog?!)
Am sure despite the "really mad times", you two will have a great life. Enjoy.
gina |
jazz
| | Posted on Friday, June 23, 2000 - 2:10 pm: |
|
Glad that I chanced upon this site. I was in fact thinking of going X-Zen to take a look. In fact, I have sign up to attend their workshop. Guess I will just find some excuse to reject them.
But after seeing Monica's article, best to forget about it. X-Zen arose my curiosity because it was situated just below my boyfriend's flat in Jurong West few months back before they shifted to Centerpoint. It looked good from the outside. Well, I guess you can't judge a book by it's cover. |
Patricia
| | Posted on Saturday, June 24, 2000 - 5:09 pm: |
|
Never been to X-Zen but am glad Monica posted her mssg - I thought only IMM shops do business this way. We should warn people about shops like X-Zen.
But am glad that Monica is a sunny person - still enjoyed her wedding and some more confronted X-Zen. Serves them right!!
Patricia |
mel
| | Posted on Saturday, June 24, 2000 - 7:01 pm: |
|
Yep, Monica, glad you still enjoyed your wedding! it must have been such a nightmare to have your studio pics turn out bad being a photographer yourself! X-Zen shd have had the sense to compensate you, even repay your full costs for the mess they did -- they don't know how many customers they lost due to the bad publicity! |
Ling
| | Posted on Sunday, June 25, 2000 - 12:03 am: |
|
I think Monica was really nice by even bothering to return her gown!! For me, I wouldn't even bother to return it until they call and pester me!! Who knows, they might even give up calling!! They can't do anything if we dun return the gown (on time), right?!? |
voracious
| | Posted on Sunday, June 25, 2000 - 10:37 pm: |
|
Thanks for sharing your experience Monica!
Congratulations! |
Liv
| | Posted on Monday, June 26, 2000 - 11:46 am: |
|
Hi Monica,
I was very surprised to hear what you had experienced about X-Zen. I was about to put my deposit with them in a few days time! I was quite impressed by their photography, the colours and the kind of "hip" bridal fashion. We have talked to them and they gave an impression that they knew what they are doing. They sounded impressive. Now I am in a dilemma as I didn't know it would be that bad...... |
Lisa
| | Posted on Monday, June 26, 2000 - 1:02 pm: |
|
Liv,
Like many have said - I think in another thread - different people, differnt strokes. The brides on this forum have had differing experiences with the same bridal shop before... If you really like X-Zen, then let them know that what you know... that you've heard of anouther bride's gown done by them was too short and so on... That way, they'll know that you're aware, and hopefully, will try harder with you. Also, knowing Monica's experience, you will know what to look out for if you decide to go with them.
Good luck and let us know how it goes, yah?
:-) |
Liv
| | Posted on Monday, June 26, 2000 - 2:25 pm: |
|
Thank you, Lisa. I think I will give X-Zen a miss. Really appreciate Monica's and all other brides' comments on X-Zen. |
Lily
| | Posted on Monday, June 26, 2000 - 7:09 pm: |
|
Hi Liv,
How could you be considering both Bridal Veil and X-Zen at the same time? They are like worlds apart! Different styles however you look at them.
But whatever the case is, glad that you are giving X-Zen a miss; cannot say the same about your choice of Bridal Veil though. It's personal feeling but I don't like Michelle whats-her-name's so called designs.
Ted Wu is someone who is cleaner and more classic in his designs. |
Angela
| | Posted on Monday, June 26, 2000 - 10:00 pm: |
|
Hi Lily,
Did you sign up wif Ted Wu? |
Liv
| | Posted on Tuesday, June 27, 2000 - 11:31 am: |
|
Hi Lily,
I like Bridal Veil for their clean, quality fabric designs and nearly wanted to take it up until I saw the make-up and hairdo. Then I went to X-Zen for their so-called fashionable "taste" in photography, design and the best part is, everything is under one roof - photos, make-up, hairdo, gowns etc. But I got to know that X-Zen couldn't deliver what they promised so I decide to reconsider Bridal Veil or perhaps Divine Couture since I am looking for a sexy gown. I understand Ted Wu's designs are full of embroidrys - too clean and classic. I like flirty, girly styles. Thanks for your recommendation. |
Ivy
| | Posted on Tuesday, June 27, 2000 - 4:38 pm: |
|
By the way, is Lily working for Ted Wu or do you know Ted Wu personally? Read lots and lots of good and impressive praises on Ted Wu from Lily :) |
amy
| | Posted on Wednesday, June 28, 2000 - 11:48 am: |
|
Guess Lily is simply overwhelmed by the excitement of having a bridal shop she loves, and wants to share with all of us here :)
Hope everyone here could get a bridal shop that you love too. Happy hunting (^u^)/ |
Vivien
| | Posted on Wednesday, June 28, 2000 - 12:49 pm: |
|
Hi all,
I have signed up with him and it is difficult not to praise them for their service and attention that they give, needless to say gowns!!
During each visit to the boutique, I always fall in love with the gowns that always leaves me in a dilema!
I do understand how Lily feels too :) Many of my frens have also commented that I am a happy "TED WU" bride.
For those who prefer clean and classical gowns with embroidery, TED WU is definately the right choice!!! |
Hwey
| | Posted on Wednesday, June 28, 2000 - 9:37 pm: |
|
I've been inside Ted Wu Boutique. The gowns are so lovely and they let me tried quite a few gowns. It is my first choice but ......due to $$$$, I don't think I'll end up booking with them. |
Patricia
| | Posted on Tuesday, July 04, 2000 - 12:39 am: |
|
Hi Monica,
Are you the Monica Eng from Vivid Photography? |
monica eng
| | Posted on Thursday, July 06, 2000 - 12:12 am: |
|
Hi Patricia,
Yes I'm Monica from Vivid.
I heard many good comments on Bridal Couture. I may use their gown for my re-photoshoot next year. I wish I had gone to Bridal Couture for my wedding. "sigh" |
Joyce
| | Posted on Monday, July 24, 2000 - 12:39 am: |
|
Everyone,
Seems that Monica really have something against X-Zen. Her story seems quite doubtful as I find it quite hard to believe a reputable Bridal shop can screw up so much. Is she exagerating or is she just plain fussy or is she X-Zen's competition?
I read that someone asked if she was from Vivid Photography which she admitted. And I also find that she has a link on this website too.
I checked her website and found that she also provided wedding photography. Funny thing on her big day she had to use another photographer.Hmmmmmmm, very suspiciuous........ Looks like she has a hidden agenda to slime her competition for her benefit. How unscrupulous of her if my suspicions are true.
I pity those people at X-Zen to get slimed this way. I've got a friend who used them recently and they got nothing but good things to say about these people. In fact I've just signed up with them too.
I am also symphatetic about those who decided not to use X-Zen just from the views of someone in the net whose intentions and motives are hard to verify, its just their words. They should judge for themselves by visiting the shop like I did.
Well, I'm not trying to slander Monica but I would just like to give an alternative view to her story as well as give the poor guys from X-Zen a fair chance especially so when I find that they are really good. |
Chin Leng
| | Posted on Monday, July 24, 2000 - 9:26 am: |
|
Hi Joyce,
There are always 2 sides to a coin. I do not think that Monica made up the story. Vivid Photography and X-Zen are not competitors. From my understanding, Vivid Photography provides actual day wedding photography and not the studio, indoor-outdoor type that X-Zen provides. Even photographers have to get married too. J
I had 2 wedding packages from 2 different shops. The first shop I signed-up with was a very reputable bridal shop but I had bad experience with them. Even a reputable shop can make errors, we are human after all. But I also had many friends who used them and are very satisfied with them.
What Monica did was that she shared her personal experience with us. Participants in the forum should make their own judgement.
I definitely hope that people who have used X-Zen's services and liked them would come and post their comments here. It would be even better if the management of X-Zen can post their own view. If they did make a mistake, they can admit it and work towards improving their services. That is a mature management and definitely would benefit every future couples who signed-up with them.
Joyce, can you help to encourage your friend to share her experience in using X-Zen here. It would definitely benefit the people who visits this forum. I would also hope that you can give us your views on X-Zen's services. Keep us posted. When is your big day?
Congratulations!
Best regards,
Chin Leng. |
Lisa
| | Posted on Monday, July 24, 2000 - 1:51 pm: |
|
"Well, I'm not trying to slander Monica but I would just like to give an alternative view to her story as well as give the poor guys from X-Zen a fair chance especially so when I find that they are really good."
Well, for something you were not trying to do, you did it very well. If you were truly simply wanting only to give an alternative opinion, you could have done it without casting suspicion on Monica's character like this. |
:
| | Posted on Monday, July 24, 2000 - 5:17 pm: |
|
Its "scary" to see you gals "bombing" each other... :( I thought this website is to share the experiences, whether good or bad... and is up to us, the viewers to "act" on what we think we should do... and, no one is perfect. |
Chin Leng
| | Posted on Monday, July 24, 2000 - 6:33 pm: |
|
Hi all,
I've removed the two postings by Joanne Yap as the wordings were too strong.
This forum is indeed a place to share experiences. As : has put it, it is up to you, the readers to make your own judgement and decision.
Regards,
Chin Leng. |
Monica Eng
| | Posted on Monday, July 24, 2000 - 8:40 pm: |
|
Hi all,
Wow, didn't know my input caused such a stir. Well, Joyce and Joanne like Chin Leng say. I'm no competitor with X-Zen. I do mainly actual day photography. I had to get someone to take my wedding pictures right? I can't possibly take myself. And what I was sharing was merely my bad experience with X-Zen.
During my last meeting with them. I brought up all my above points. To my disappointment all Kim said to me was "Well, you took the promo package what. So you should give and take. Do you know other ppl pay $4000 for your package?" Put yourself in my position. How would you feel? And would you be happy to get your photos ONE DAY AFTER YOUR WEDDIng. When it was promised that it can be done before your wedding. As a bride to be. The experience was devastating. I'm not saying they will treat all their customers this way. But I'm sharing my experience with you ppl here to let you know that there is a chance you could get this treatment from them.
Did you say Edwin Teo.... can't remember his name. Is he the short guy with long hair? He's not too bad but we were given the Assistant photographer for the outdoor shots and not Edwin. It was badly taken. It was not about the style but the composition was wrong and lighting was out of propotion.
Anyway this is all I got to say. The choice is all up to you. If you really like their gowns or their Photoshoot. Go for it. Just use my bad experience to serve as a guide. Make sure they give you the best. After all, you are the bride and it's your big day. So you deserve the best. That's why this site is here for us.
Cheers,
Monica Eng |
Patricia
| | Posted on Monday, July 24, 2000 - 11:51 pm: |
|
Well said Monica!! Clap clap clap!
I would say that J sounds angry, which makes it even more suspicious that she's from X-Zen. |
Jazz
| | Posted on Monday, July 24, 2000 - 11:54 pm: |
|
Good Day to everyone,
Since after my wedding I had no time to visit this website, I got to know about this 'bad experience' through a friend who just like some of you out who want to find out more about wedding stuff! It was because she attended my wedding and happen that she love my gowns so much and that is why she remembered X-Zen?! So she asked me is there a second X-Zen out there??!!
Of course no, so she asked me to visit this website and find out what happen?!
After reading the above bad experience, I felt very disturb too?! I am X-Zen studio first few customer. And what had happened to monica totally don't sound like X-Zen. I believe a brand new shop will not treat their customers like what the above had mentioned! They are in business and who on earth will want to kill their business by making their customer so disappointed??
"sign" For those who are still looking around, I would suggest that you visit X-Zen personally and check it out. After listen to the above experience so what is your decision? If you had choose another shop and turn up to be like what had happen to the monica and later found out that X-Zen's style is actually what you want, who are you going to blame??!! There is a saying goes, 'one man's meat is another man's poison'.
If I were to grade their service at that time, which is about 1 year plus ago, and I would rate them 95%. Reason why because not everyone is perfect!!
The thing about X-Zen both my husband and I like is, they are very frank and open in their opinions. They never put any pressure even at that point of time I believe they needed my business so much. I like it!
My friend share the same taste as me, she flew all the way back from London just to get her gowns done here.
As you know, design and put into actual piece not just 1 or 2 months infact interval about 3 to 6 months time so now you know why we book our package 1 year in advance!!
All in all she flew in about 5 - 6 times including her actual day in Singapore and the last time was specially flew in to return her gowns and thanked them for making it possible for her within her budget.
This is my experience:
I love swimming, I have a scare on my back and I was very tan during the time I book my package. And the design I chose which I thought it will suit me best and I was proud of it.
But the young designer told my something like that after she put them into drawing, "I am afraid this design will not suit you!!?" I got annoyed at what she said at first and what is this, just an drawing how do you know?! Moreover I know myself best!!! But things changed.
They put out afew gowns and let me put them on. Only after that I realised that the low-back and so on which I always wanted, did't bring out the best of me.
And to be frank I was quiet lost at that time, I do not know what is nice for me and I got panic.
My father-in-law was a Vice-President of a government sector, and some of his guests are very special so I was actually quite nervous over everything and I was stuck in gown's design?!
Worst of all my husband to be was away in Australia for business trip and will be back only like 1 month later.
Aiyo really BIG problem for me.
The person-in-charge and the designer suggested something which I think none of the shop willing to do, they sat down with me and helpped me flip through all the bridal maz and keep drawing different designs for me to choose from. They are infact more than nice people, they are doing business and not charity what will they get by spending so many hours with me just to help me to get a suitable design.
(I could remember that day very well, I was there since that morning about 10am till they actually closed shop and we still continue until 11pm-finally I got a theme "Romeo & Juliet")
They even bought me lunch and dinner as well and that night I slept like a baby!)
I called my husband that night to share with him what had happened, he was very satify with their service and especially while he was so busy with his business.
I am glad to know that some of your husband are so sweet but not my!??
My husband couldn't help me due to his work and infact I am the one preparing everything from comfirming wedding packaging, choosing gown's design, designing our own wedding card and even printing out in small pieces of tracing papers and slot them in into jewel cases, giving out invitation cards and arranging church receiption and guest list for the dinner. And worst of all my wedding was separated into 2 days which means more work to do. What you guys out there are doing I do it all!!
My wedding was on 9th Jan and dinner on 11th Jan 1999, and the period before our wedding was specially busy for event management business that explain why he can't be there for me.
Well, I believe I have said enough and if you really don't believe me please feel free to visit that shop which helpped me through my tough time!
I really appreciate it very much if you just drop by for a hair wash and find out yourself.
Like me and my husband do.
Oh ya! I remembered something which my husband always said to me.
He told me that he will not listen to me while I have 'fights' with him. Of course I asked him why? And he explained, when I am angry the words I use may not make sense, I believe those who had 'fights' before know that all we want is to spike them at that point of time so what we said may not be what I meant that is why when I am angry he will always be quiet, listen and understand my position. He even told me that's hurt!
If a judge is unfair then the innocent one will always suffer.
Jazz |
Joyce
| | Posted on Monday, July 24, 2000 - 11:55 pm: |
|
Hi everyone,
My suspicions are true, Monica really have an axe to grind with X-Zen.
Now that Joanne Yap wrote some nice things about X-Zen, Monica slimes them further with new stories and jucier details like what the people said and even mentioned their names. This was never mentioned in her first posting. Wonder why?
Maybe she is a very patient person, reserving her grievances, and releasing them only when necessary, huhhhh? You've got to judge for yourselves if this Monica is genuine or not.
Monica will continue to slime X-Zen after my message or someone else who comes in X-Zen's defense. She will have new stories and details to share and it is almost "Soap operatic". As long as she has not made peace with herself she will not stop.
I suspect that she may be one of those that is trying to enrich herself in this process sliming. Gear up a storm big enough and them cream off from it. Another Paula Jones in the making.
Good people of this forum please use your best judgement and let the logical side of you rule. Don't have to believe every word I say too. Go do your research. See X-Zen for yourself and verify the insults hurled on them.
Thank you. |
gizmo
| | Posted on Tuesday, July 25, 2000 - 1:41 am: |
|
Hi Monica
Read about your unhappy experience but I am curious on the things which you have mentioned.
1. Gown too short & sewn the wrong gown???
Don't you have some communications with the designers and I believed that they will have a mock-up for you right?
When they show you the mock-up, you must have agreed and accepted the designs then they proceed the sewing.
My mum is a tailor, she have told me that no matter how lousy is the tailor, they will not sewn a design which have a great great difference from the mock-up.
Monica, are you exaggerating or you have realised the design of the gown doesn't suit you but at the point of time you could not requests a change coz' you have accepted the design earlier on?
2. The kwa shots and the kwa too tight for you.
Don't you go for the fitting before your actual photoshoot? or you have fitted very well in the kwa during the fitting session but you have put on a bit just before your photosession so that's why you find the kwa is too tight for you during your photoshoot?
Monica, I think these points are very IMPT and you need to be fair coz' it is not fair to blame X-Zen when you do not take care of your body before your photoshooting session. You must be honest to yourself when you answer this.
3. Photos was horrible???
Do not understand the above, you mean you look horrible or the quality of the photos? please clarify this point coz' if you look horrible probably you have not had enough sleep before the photosession but if it means the quality of the photos then you must have some problem.
Well, when you have decided to sign up with x-zen, I believed you must have flipped thru their photo albums and find that the quality and the artworks was good then you signed with them right? The advantages is, you are a professional photographer so you will know how to judge a photo whether the quality and the angles that they used was good, you are benefitted than anyone else here.
Sincerely from my heart, please asked your true self, you have visited the studio personally and you have seen their products by your own pairs of bright eyes and you have signed the packages willingly with them coz' no one force you right???
I am telling you coz'this was your own choice and I felt that you are trying to discourage/ influence others with your personal unhappiness towards the studio which I find that it is not right.
I believed besides all those unhappy encountered, the team have their good points too right but you have not mentioned a single good things about them. Monica, don't just remember the bad things which a person have committed but at the same time remember the good things which a person have achieved. I am sure it would have at least one good point unless you refuse to recall.
Well, all friends out there, seeing is believing. My only advise to you is to make a trip down to X-Zen to check out their package available and take some time to browse at their work especially the photography division. I am sure you are wise to make your own decision when you have seen it by yourself. Just remember TRUST YOUR OWN JUDGEMENT AND BE WISE.
Regards
Gizmo |
Chin Leng
| | Posted on Tuesday, July 25, 2000 - 9:48 am: |
|
Hi all,
please do remember that this forum is for all couples to share their experience, both good and bad. All the experiences shared are personal. It is up to the readers to make your own decision.
Joyce, if you have used X-Zen's services please share them with the readers in this forum. This would be much appreciated.
Like I said before, and I'll say it again, there are always two sides to a coin.
Gizmo, if I understand Monica's posting correctly, the kwa is only used for the photoshoots. It was not part of her wardrobe. This is like the Cultural shots that many bridal package includes. You can have Korean, Japanese, Chinese shots etc. These Korean, Japanese and Chinese costumes are only worn for the photoshoot and no measurements will be taken.
No doubt, no one forced Monica to sign-up with X-Zen. What Monica did was just sharing her personal experience which I encourage everyone to do the same.
Regards,
Chin Leng. |
Joanne
| | Posted on Tuesday, July 25, 2000 - 10:39 am: |
|
Hi! Patricia,
Don't doubt. Cross my heart I am a regular customer to X-Zen. Whoever saw these forum will flare up at that moment & that is why my words are hurting. Same goes to the bad experience as well. Patricia, do not be just a listener here or keep doubting. You can go down to the shop & ask for Joanne Yap, see what are their answer. Ask them am I working here??? Instead of saying "I doubt". Too many doubts cause a lot of problems.
Hi! Monica,
You were saying they used another photographer to do your wedding shooting. Do you know that, that guy, he is something but not any TOM, DICK or HARRY. He took advertisement photos as well. They are well done. Now my turn to doubt your words.
Hi! Jazz, Joyce, Gizmo(cute name),
I also like you gals, very satisfy with X-Zen. Poor Jazz, your hubby isn't around your side to help you. You must be a real independent gal. For me, I think I will cry every day. I am very dependent on him. He got to be there for me. My nickname is SUPER GLUE to my hubby. *sigh*
My experience is we had communicate with the young & cutie designer about my wedding gown & evening gown & my hubby's suit. All designs are drawn on paper on the spot & they looks promising except the evening gown, I'm lost to what design I want. The designer suggest that she helped me to design. Remember our preparation is exactly a year b4 our wedding date. Ok the design was out & looks good. So they proceeded to tailor it. After completion, I tried it looks good & classy BUT my dear hubby didn't like it at all, Too exposed he felt. Already done so I adv my hubby to accept it. He just couldn't & from then on he kept putting a long face when we went X-Zen until one day this kind girl consultant, Kim suggests to us that they just tailored a few piece for their fashion show & if we don't mind we can try to choose from them. They are of master piece until we saw 1 can can gown, sweetie pie that my hubby loved at first sight. I tried & it fit just nice & well. We decided to take that & give up my actual one. You know, my actual gown was taken by one of the bride who is a Japanese. She loves it.
The most surprising action X-Zen did to me is, Kim called me one day & asked me for permission for her to show it on her fashion show. In my mind, I thought the gowns are yours & not mine why asked??? She explained since they are your chosen gowns, we need to get approval from the brides to use them in the show as some brides do not like the idea so she better respect them. I believe in other boutiques, there isn't this kind of respect exist. I believe.
Jo |
Joanne
| | Posted on Tuesday, July 25, 2000 - 11:07 am: |
|
Hi! Chin Leng,
Even though the kua is only for photo shooting, and our dear Monica did mention no kua for her. I believe X-Zen done it for good will cause they did consider the elderly. A wedding photo album with a few kua photos will good look for the elders. But is after shooting you are not satisfied, you may choose not to develop them. This is what they advised us. We accepted their advise but the kua photos looked kind of cute. Imagine, I wear "S" size and the kua is "XL", can you imagine how big is the kua on me, it is like a tree trunk with no figure, the skirt is loose cannot tie neatly & the print is side way instead of centralise. I choose to view them it is only photo shooting can't see from the photo one so we tried happily instead of pulling a long face, it will only make things worse. Right!
My photo session is almost the same as what Monica said. Some gowns that I wanted for shooting wasn't there on the actual day which makes me a little disappointed. Ok here is how do you view & feel about this. The hidden part which maybe Monica left out is. Kim explained to me nicely with apology that the gown been taken out for one of the bride's wedding today so I got no chance to shoot with it, asked me to try to choose another gown for shooting. In life there are choices for you to choose from. Here, I may choose to be firm & stubborn that I want the gown & make everything looks unhappy or I may choose to be easy going, choose another gown, better still I can try more & maybe who knows I found another piece better than the piece I chosen earlier & also everyone will be happy & the session will be enjoying & the results will turn out very good. So I had chosen the second one, everyone was happy & we really enjoyed the photo session & couldn't bear to go home.
Jo
Oh ya! My hubby the picky one, he said why X-Zen always take photos of me instead of him, vain pot isn't he??? Pull a long face again. Luckily X-Zen are frank and easy going people too. I told them frankly why my hubby pulling a long face, they choose to let him dress another suit & take a few more shots till he smiles sweetly instead of explaining to him that wedding photos mostly focus on bride not groom. My hubby only got to know abt this by his friend & he felt malu after that.
X-Zen is always trying to make us smiling instead of crying. I believe this is why they are having alot of regular customers like us & that is why we felt ridiculous to see this new here. We are here to clarify things. You mention 2 sided coin, I believe we are the other side responding.
Thanks! Chin Leng
Jo |
:
| | Posted on Tuesday, July 25, 2000 - 11:10 am: |
|
To all "supporters" of X-Zen,
Please! Please juz post your experiences with X-Zen instead of telling people what to do and not to do... and also, we readers are getting "tired" of all those "bombing". Juz "spare" us on this... ... |
Lisa
| | Posted on Tuesday, July 25, 2000 - 11:40 am: |
|
This is getting rather personal.
Joyce - Monica was just reiterating her bad experience. Is she not allowed to do this? Or are we only allowed to post our good experiences. You have good experiences with X-Zen. Fine and good for you! I am actually very happy for you. Monica didn't. I feel bad for her. But your good experience, and even Joanne's does not cross it out. That the two of you had good experiences does not mean that Monica's *has* to be good too.
I believe that we are all intelligent adults. Given your good experience and Monica's bad one, I believe that we are able to make up our own minds. Anyway, an CL said, this is for us to "share" all kinds experiences.
I am upset that in order to disagree with Monica, you had to attck her charater, not once, but twice. |
Chin Leng
| | Posted on Tuesday, July 25, 2000 - 12:09 pm: |
|
Hi all,
Thank you for all the postings in this topic. I would like to declare this topic closed. The recent postings have gone off-course. I would encourage everyone who has good or bad experience with X-Zen or any other bridal shop to start in another thread. However, if Monica wants to answer Gizmo's queries, you are welcome to do so as the final posting. Thank you everyone for all the contributions.
Regards,
Chin Leng. |
Joanne
| | Posted on Tuesday, July 25, 2000 - 12:24 pm: |
|
Hi! Gals & Chin Leng,
Sorry for creating a havoc here.
I'm also sharing my experience here.
What I meant is Life there are a lot of choices & it depends which one you choose.
Well, that is it, gals.
At least the criticism has been cleared. No more misunderstanding.
Bye!!!
Jo |
Lisa
| | Posted on Tuesday, July 25, 2000 - 1:11 pm: |
|
CL,
Sorry for giving you trouble too!
Lisa |
Chin Leng
| | Posted on Tuesday, July 25, 2000 - 1:24 pm: |
|
Hi Joanne and Lisa,
Don't worry about it, no problem at all. The forum will always welcome you to share your experiences, comments and feedback.
Regards,
Chin Leng. |
Jazz
| | Posted on Tuesday, July 25, 2000 - 1:33 pm: |
|
Hi Chin Leng,
Just one last message for all gals.
No matter how close the both of you are, as for gals learn how to stand on your feet. If one day even something happen to your relationship at least that will not be the end of the world.
Remember to keep 2 or 3 close friends (can give good advise not gossip) they will help you alone the way.
Marriage is not the end of the relationship is just the begining of the whole book.
Love you all
Jazz |
:
| | Posted on Tuesday, July 25, 2000 - 2:20 pm: |
|
Hi Chin Leng,
Juz my point of view, what about keeping the bad and good experiences and take away those "attacking" part? Or alternatively, get those that had good experiences re-write their mails purely on their experiences...
It is not fair for people who posted with bad experiences in order to share with us their experiences, end up "bombing" by others… and with no choice, the webmaster has to end the topic. I think this will "benefit" people who do not want the bad experiences to be shared among readers.
I hope I'm not starting another "war" but... this website is suppose to "benefit" us, the readers. |
Joanne
| | Posted on Tuesday, July 25, 2000 - 2:43 pm: |
|
Agreed!!! Good idea! |
Jo
| | Posted on Tuesday, July 25, 2000 - 3:21 pm: |
|
Ya! The nameless lady is right. Well let us choose to look at the point of view where one can share their bad & good experience & no more stabbing.
Then the world will have peace. |
Jazz
| | Posted on Tuesday, July 25, 2000 - 5:50 pm: |
|
What about change to a new line like what Chin Leng said.
I need to scroll all the way down and new line with new title with new mood, how?!
We still continue but add in other bridal studio and wider views??
Jazz |
Fang
| | Posted on Tuesday, July 25, 2000 - 10:18 pm: |
|
I just want to say something neutral. Monica had bad experience and Joanne has a good one. To me, I think this is due to different expectations that both parties have. |
Chin Leng
| | Posted on Tuesday, July 25, 2000 - 11:16 pm: |
|
Hi all,
Don't worry, I'll keep the topic here for all to read even though I've declared it closed. I'm just calling the discussion here to a close. Please do not post any more messages here.
Thank you again for all the contributions.
Regards,
Chin Leng. |
Monica Eng
| | Posted on Tuesday, July 25, 2000 - 11:40 pm: |
|
Hi Gizmo,
To satisfy your curiousity. Here are the answers to your questions.
1. Gown too short & sewn the wrong gown???
Don't you have some communications with the designers and I believed that they will have a mock-up for you right?
No mock-up, first try was when the gown was sewn. Lenghth was already determined. Front and back was long but the sides were till my ankle without extra allowance. As for the evening gown, we sat down. Did up four designs on a piece of paper. I chose gown (a). They sewed gown (B).
2. The kwa shots and the kwa too tight for you.
Don't you go for the fitting before your actual photoshoot? or you have fitted very well in the kwa during the fitting session but you have put on a bit just before your photosession so that's why you find the kwa is too tight for you during your photoshoot?
I specified, No Kwa. I chose a different gown many weeks before and they promised to send it for alteration so that I can use that gown for shooting. On shooting day gown was no where in sight. Only Kwa insight. So Kwa was totally unplanned for. NO apology and no explanation
3. Photos was horrible???
Do not understand the above, you mean you look horrible or the quality of the photos? please clarify this point coz' if you look horrible probably you have not had enough sleep before the photosession but if it means the quality of the photos then you must have some problem.
As I have stated many times that the shots showed poor technical skills
"Shots were a great disappointment. Background was too dark. Good shots were missed due to bad composition. They used this 2 spots light and half was off my face. So I really look weird. There were so many potential shots which had gone to waste" and
"Did you say Edwin Teo.... can't remember his name. Is he the short guy with long hair? He's not too bad but we were given the Assistant photographer for the outdoor shots and not Edwin. It was badly taken. It was not about the style but the composition was wrong and lighting was out of propotion. "
And yes Gizmo. X-Zen was highly recommended to me by Joanne Yap thru a very good friend of mine,(what a small world) And I was really impress by the service at first. They were friendly and promised many things. Infact I recommended a friend there. But I was so embarresed when they came back with negative remarks too. I guess we are just not as lucky as Joanne, Joyce & Jazz. My bad experience with them is a fact. As for whether to use X-Zen or not. It's really up to the readers. And again I quote to all what I said before.
"Anyway this is all I got to say. The choice is all up to you. If you really like their gowns or their Photoshoot. Go for it. Just use my bad experience to serve as a guide. Make sure they give you the best. After all, you are the bride and it's your big day. So you deserve the best. That's why this site is here for us."
That's all for the day gals!!
Have fun!!
Cheers
Monica Eng |
Joyce
| | Posted on Tuesday, July 25, 2000 - 11:46 pm: |
|
Chin Leng,
It seems to me that in trying to arbitrate you have landed yourself in an unenviable position of exposing your preference to a certain party.
I noticed my posting was deleted without announcement in the new thread on X-Zen, Divine & Bridal veil. Is that how you run a website? Stealthtily removing others opinions is not fair. |
Chin Leng
| | Posted on Wednesday, July 26, 2000 - 12:40 am: |
|
Hi Joyce,
The reason I removed your posting from the topic "X-Zen, Divine & Bridal Veil" was because you already have the exact posting here.
I do not make announcements all the time when I remove postings because I can't afford the time, especially when there is an increase in the forum traffic recently.
I've edited your previous posting as it was targetting people rather than the topic.
Everyone, please refrain from posting here anymore as I've considered this topic closed. Thank you for your cooperation.
Regards,
Chin Leng. |
gizmo
| | Posted on Wednesday, July 26, 2000 - 8:57 am: |
|
Hey Monica
Thank you for satisying my curosity. I guessed after experienced the above, you will learn to be more selective and consious in whatever you do, right?
LIFE is too short for us to look back but be happy and good things will fall on you, yeh!
Photos, you can always take another set if you want, as times pass you may even find yourself much more prettier, sexier than before....so always capture when you feel like it!
BE HAPPY....
Regards
Gizmo |
gizmo
| | Posted on Wednesday, July 26, 2000 - 9:09 am: |
|
Hi Chin Leng
Yes, you are right. This supposed to be a sharing experience column but you must also watch out for the words that the user used. I have such response coz' I find that Monica had using such a harsh words and it will hurt the feeling of the others. Anyway, hope that this topic will closed ASAP as I find it really very boring just reading all these. Please resolve it ASAP!!!
Anyway think that your forum messages is getting vvvvvery long now. Please try to keep the latest or workout some guideline like messages will keep here for a certain number of days or you have better solutions.
Very tiring when scrolling down....you know?
Would appreciate if you could attend to it promptly.
Thank you for your kind attention.
Gizmo |
Chin Leng
| | Posted on Wednesday, July 26, 2000 - 9:41 am: |
|
Hi all,
Thank you for all the contributions. This topic will be officialy closed and no further messages will be posted here.
Thank you for all the support.
Regards,
Chin Leng. |
|
Bridal Boutiques and Services