| Author |
Message |
    
rachealemily (rachealemily)
New member
Username: rachealemily
Post Number: 7
Registered: 5-2009
| | Posted on Thursday, May 28, 2009 - 12:54 pm: | 
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Hi nana,
So you mean the HQ reply you, after you email under recruit abt your complain?
If they challenged you to go CASE, then just go for it. |
nana nanu (nana_nanu)
New member
Username: nana_nanu
Post Number: 7
Registered: 5-2009
| | Posted on Tuesday, June 02, 2009 - 12:06 pm: |
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no reply via email fm hq despite sending to recruit email. but they called up. |
KOAY YI EE (yiky)
New member
Username: yiky
Post Number: 1
Registered: 6-2009
| | Posted on Wednesday, June 03, 2009 - 8:16 pm: |
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I signed up a $4000++ package for 15 sessions.
I had more breakout after 1st session, my skin getting worse, more pigmentations and scars which can't even covered with make up. I ended up spent additional $3000 for IPL to remove my scar marks. I took my photo and report to CASE but NYSS didn't reply to CASE. Finally, I won the case through SCT. In short, if you choose to have facial at NYSS, you will lost few thousand dollars and get worse skin. |
rachealemily (rachealemily)
New member
Username: rachealemily
Post Number: 8
Registered: 5-2009
| | Posted on Monday, June 08, 2009 - 2:11 pm: |
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Hi Nana NaNu, They had called you up. So how everything?
For my case, I went to National Skin Care and the doctor wrote a letter to NYSS saying that have to stop all facial treatment. I had send the letter to NYSS and waiting for NYSS reply. |
rachealemily (rachealemily)
New member
Username: rachealemily
Post Number: 9
Registered: 5-2009
| | Posted on Monday, June 08, 2009 - 2:16 pm: |
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Hi KOAY YI EE (yiky),
Can you tell me how you get back the refund from them?? |
naz (shahnaz)
New member
Username: shahnaz
Post Number: 1
Registered: 7-2009
| | Posted on Sunday, July 05, 2009 - 2:48 pm: |
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Hi All,
Wish i had read this first before i sign up for the package. Initially i only had few scars on my face which never went away..thought they were good. After 3 sessions i have acne now and the consultant even said my face got bacteria and almost make me spend another S$900 for the ampoules. They have not only made my face worse but my self esteem as well.
Now only thing i can do is wait for the rest of sessions to finish and go see a doctor. |
Ng Siang Ngee (kbrence)
New member
Username: kbrence
Post Number: 2
Registered: 9-2003
| | Posted on Tuesday, September 22, 2009 - 2:15 pm: |
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Dear All
I'll be going down to Small Claim Tribunal and CASE to lodge complaint against NYSS if necessary I'll engage a lawyer. If anyone of you wanna join me ? I can be contact at kbrence@hellokitty.com
regards,
Kbrence |
Ng Siang Ngee (kbrence)
New member
Username: kbrence
Post Number: 3
Registered: 9-2003
| | Posted on Tuesday, September 22, 2009 - 2:19 pm: |
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Hi Nana
It's no use to get a letter from the doc as I've tried b4, and u know what they told me ? the manager said anyone can easily get any doc to write this kind of letter, so let's take action against them... let's go to small claim tribunal and CASE, for those who were once a victim let's do something...
regards,
Kbrence
kbrence@hellokitty.com |
jasmine tan (jassiemint)
Member
Username: jassiemint
Post Number: 1765
Registered: 3-2009
| | Posted on Tuesday, September 22, 2009 - 2:23 pm: |
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OMG, lucky i have not sign the package with them yet. lucky i found this thread. Thanks ! |
cwlok (coolie28)
Junior Member
Username: coolie28
Post Number: 111
Registered: 8-2009
| | Posted on Tuesday, September 22, 2009 - 2:48 pm: |
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Oh..Emmm..Lucky I did not sign any package also lorr..NYSS & YN also the same..Keep asking us sign more package turn out no improvement also..
This is what I hate they give us empty promise..'
Over commit..huh!! Ladies,thanks for the info..will be beware of this! |
Sharyn Koh (sharyn_koh)
New member
Username: sharyn_koh
Post Number: 10
Registered: 9-2009
| | Posted on Monday, September 28, 2009 - 7:20 pm: |
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gosh.. what horror..
my sister's friend was a victim as well..
This just confirmed what i heard.
Thanks, ladies. |
jennifer (jenn09)
New member
Username: jenn09
Post Number: 1
Registered: 10-2009
| | Posted on Thursday, October 22, 2009 - 3:11 pm: |
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very lucky i found this thread.thank you |
BuBBlyBuB (bubblesting)
New member
Username: bubblesting
Post Number: 18
Registered: 9-2008
| | Posted on Tuesday, November 10, 2009 - 9:23 pm: |
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Babes, please do consider b4 signing any package with NYSS!! I signed up a package 2 years ago which cost me SGD 750.00 for 5 sessions.. They were so damn pushy!! I went down with my BF and wanted a refund the next day. They gave alot of explanations.. blah blah~~~ But we insisted for the refund and if they refuse we will report to CASE. They tried to calm us down and arranged 2 "SPECIALISTs" to speak to us the next day.. They compared TOYOTA (other facials) car and BMW (NYSS) car.. Of Course BMW run faster as it is more expensive.. WTH!!! In the end they gave me 10 sessions for SGD 750.00.. I just went for my 1st facial last month after 2 years which I have signed the package.. And my consultant pushed another package which cost SGD 2200.00.. I nearly faint.. Just went for my 1st session and she wants to change my package to a much more expensive one!!! Giving me the excuse 2 years ago I was still a student, got budget that's why promote that package to me.. I went for my 2nd session and same thing happened.. WTF! Still thinking whether to continue my remaining sessions.. damn ridiculous!!!! |
jasmine tan (jassiemint)
Intermediate Member
Username: jassiemint
Post Number: 2068
Registered: 3-2009
| | Posted on Tuesday, November 10, 2009 - 9:40 pm: |
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wah that is scary!! |
BuBBlyBuB (bubblesting)
New member
Username: bubblesting
Post Number: 19
Registered: 9-2008
| | Posted on Tuesday, November 10, 2009 - 9:43 pm: |
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So many of us have been cheated.. Damn angry with them.. $%%^%&Y^@# Bunch of money face idiots |
jasmine tan (jassiemint)
Intermediate Member
Username: jassiemint
Post Number: 2069
Registered: 3-2009
| | Posted on Tuesday, November 10, 2009 - 9:45 pm: |
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i think they good friend of london weight management, i also kena chop by LWM. not only tt after that went to marie france, same thing happen ): |
BuBBlyBuB (bubblesting)
New member
Username: bubblesting
Post Number: 20
Registered: 9-2008
| | Posted on Tuesday, November 10, 2009 - 9:46 pm: |
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no harm trying their trial. but dont bring any credit card, nets or cash with you!! wahahahah let them talk and talk, then at the end of the day tell them u dont have money. make them faint at the spot! |
BuBBlyBuB (bubblesting)
New member
Username: bubblesting
Post Number: 21
Registered: 9-2008
| | Posted on Tuesday, November 10, 2009 - 9:52 pm: |
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they same gang!!! yun nan hair, london weight, new york skin |
jasmine tan (jassiemint)
Intermediate Member
Username: jassiemint
Post Number: 2070
Registered: 3-2009
| | Posted on Tuesday, November 10, 2009 - 9:59 pm: |
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really thks god that i never go new york skin |
BuBBlyBuB (bubblesting)
New member
Username: bubblesting
Post Number: 22
Registered: 9-2008
| | Posted on Tuesday, November 10, 2009 - 10:01 pm: |
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yaya!! dont waste your money on them. heart pain leh, it will be too late if your skin gets worse.. |
jasmine tan (jassiemint)
Intermediate Member
Username: jassiemint
Post Number: 2071
Registered: 3-2009
| | Posted on Tuesday, November 10, 2009 - 10:37 pm: |
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okie! definitely wont, after seen all these posts. |
kavitha (thocat)
New member
Username: thocat
Post Number: 72
Registered: 4-2007
| | Posted on Saturday, December 05, 2009 - 3:55 pm: |
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i should have read this forum earlier,
i went treatment today, they put on a mask and ask me wait.......wait, on off come and do my eye tretment, one and a half later, still haven do the importent stuff.....
i was so angry, woke up change and went out to talk to the manager.and this is not the first time
how to get a refund |
coolie28 (coolie28)
Junior Member
Username: coolie28
Post Number: 257
Registered: 8-2009
| | Posted on Saturday, December 05, 2009 - 4:16 pm: |
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Hi Kavitha: Emm..I would be angry in this situation also!! Oh, refund..Im not sure about this..TOday is the 1st time you sign the package..still can ask them to refund de..
I think they talk long long long to you asking why you refund la..blah blah la..a lot of craps!!!
If they dont refund,then you ask them to exchange the treatment to products so you may apply at home lo... Try lo.... |
jasmine tan (jassiemint)
Intermediate Member
Username: jassiemint
Post Number: 2232
Registered: 3-2009
| | Posted on Saturday, December 05, 2009 - 6:25 pm: |
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not sure if this one able to do refund or not but the slimming salon I went cannot do refund one |
Sharyn Koh (sharyn_koh)
New member
Username: sharyn_koh
Post Number: 33
Registered: 9-2009
| | Posted on Saturday, December 05, 2009 - 10:28 pm: |
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I signed up a facial package with True Spa.. after their hard sell.. i gave it... very regret it.. that was 2 yrs ago and i still havent utilise my package fully... argh... cos i dun find it very gd..plus very hard to book on weekends.
Recently my friend recommended me a DIY facial set... this facial mask made of Austria moor. It is totally amazing. My pores become smaller just after 1 application. Plus it gave my face a radiant glow. My air stewardess fren made me help her buy a set (with the moor cleansing bar) after she heard that it is made of Austria moor.. She said rich and famous pple will specially fly there to cover themselves in this moor... so $80plus for 110g of mask and $66 for 115g of bar is considered cheap.
So now i dun sign up for such facial package at salon. Save the $$ and DIY. My fren said there is this lady who will do facial at your home using this Bio Rejuv series so if pple who still enjoy the luxury of facial can go for it. But if I can DIY with the same effects.. i rather do it myself right, cheaper? :p
So what do you ladies think? Are facials supposed to be a process to enjoy or having a positive effect on the complexion is all that matter??
back to our topic.. ladies, we must not give in to hard sell tactics! |
Sharyn Koh (sharyn_koh)
New member
Username: sharyn_koh
Post Number: 34
Registered: 9-2009
| | Posted on Saturday, December 05, 2009 - 10:30 pm: |
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Btw ladies, do keep us posted on the result of reporting such cases K. I wld like to know our rights as consumers  |
Prettyrose (prettyrose)
New member
Username: prettyrose
Post Number: 7
Registered: 12-2009
| | Posted on Thursday, December 24, 2009 - 3:48 pm: |
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Hi ladies,
after reading thru the long threads, i should be lucky as the place i go to did not do hard sell. My friend brought me there. They let me go back to think about it and i decided to sign up later after walking in the mall.
Now I go there for my facial, IPL treatment, dark circle & eye bag treatment and slimming as well. I like it as they dont hard sell...always "we have this and that and if you want then you buy." |
Shirleen Tay (shirleen25)
New member
Username: shirleen25
Post Number: 1
Registered: 12-2009
| | Posted on Wednesday, December 30, 2009 - 3:01 pm: |
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Ladies Im also a victim of NYSS,I had sign up for a $2K package I have yet to fully utilise which was initially $560 but after the first session the consultant told me that my skin condition is very bad, there's bacteria infection and some other things.
I hope to get a refund from NYSS, cos my skin condition didnt get better but instead it will get red and swollen after every session. It annoyed me , skin condition should be better after facial but in my case it got worse.
I had tried calling NYSS HQ but they direct my call to the consultant and she say its not possible for a refund in an unfriendly manner.
I wish to complain to CASE, but me alone cant do anything. Please tell me how to get a refund from NYSS. |
Jenny Lim (whitecookies)
New member
Username: whitecookies
Post Number: 5
Registered: 3-2009
| | Posted on Wednesday, January 06, 2010 - 11:14 pm: |
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I have to agree with their hard-selling methods and their sky high charges...it is ridiculous! But I also have to agree that my skin has indeed improved tremendously after the treatments. My friends noticed the difference which kinda made me feel a little better about the money spent.
If not for my upcoming wedding, I'd never spend that kinda money...anyway a piece of advice...do not walk in there until u are prepared to part with ur money...sometimes WILL is not enough. |
Jitancat (jitancat)
New member
Username: jitancat
Post Number: 1
Registered: 1-2010
| | Posted on Friday, February 05, 2010 - 5:05 pm: |
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To everyone who will be claiming from New York Skin Solutions, I just get confirmation from SIngpaore IRAS GST section that GST is also refundable in the event of refunding the main portion to us, accordingly.
I met two others lady going to small claim on the same day with me to go against NYSS, and both of them were told that GST portion will not be refundable and same story were told to me.
So I sent an email to IRAS GST to inform that of the situation and to do check if it is legally right for NYSS to do so. Previously, I did GST consolidations before for my company and we refunded to our customer the GST portion in the event of goods returned. We just have to make adjustment in the next GST consolidations to IRAS. Others retail shop I checked do refunding of the GST portion as well, such as Popular Book Store which will refund GST portion in the event of goods exchange or etc.
They confirm that NYSS has to give us a proper credit note with the GST refunded amount. Means that by not refunding the GST portion, NYSS is earning 7% GST from us out of nothing !
AND THE MOST IMPORTANT, it is an legally WRONG not to refund the 7% GST portion back to consumer ! So currently those that receive claims for only the main portion, please email to the following address to get back your 7% portion : -
gst@iras.gov.sg
Please provide documents to them if possible. If you are not given Credit note, please state in the email as well and see how can they help you.
Please do not get mislead again and get short of the 7% GST !!! Ask for credit note ! |
Jitancat (jitancat)
New member
Username: jitancat
Post Number: 2
Registered: 1-2010
| | Posted on Friday, February 05, 2010 - 6:17 pm: |
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To Shirleen Tay (shirleen25)
Try to PM you but not accepted.
(1) Go to CASE if you are not sure how to do !
(2) Go to Small Claim if you want it fast, but still go to CASE first to get the NYSS issue recorded under CASE. According to CASE, they will pile up according to the TYPE (FACIAL) and COMPANY. And if necessary, they have TV crew to do interviews so we must let them know if consumer feel unsatisfactory services. Many added up together and CASE will put on TV.
(3) Just recently CASE reported on TV that the Number 1 complain is on SPA and Number 2 is on Facial.....
(4) Talked to two ladies who successfully claimed. One full and the other partial as she had accepted some products.
You may put email/HP on here and I will email/call to contact you to tell you more. |
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